Vision of the D+S group

With our comprehensive full service solution we are becoming the internationally leading partner for e-commerce for the fashion and lifestyle trade. We will further expand our positioning as one of the most important service providers for customer contact management in our core markets, providing sophisticated services for technical support and process handling.

A new generation of “digital customers” is handling its transactions with companies mainly via multimedia channels, making intensive use of the advantages of e-commerce. Traders and enterprises are adjusting by applying multi-channel strategies and increasingly relying on specialized associates such as the D+S Group to cope with this complex matter. Now and in the years to come, the shares of this new market are and will be distributed.  With D+S AG and its subsidiaries we want to gain a predominant market position in this process as “the customer excellence group”.

Even today we are Europe’s leading full service provider for fashion e-commerce. In our core markets we are one of the most important service providers for customer contact.

At international level our future strategy is aimed at further expansion of our e-commerce business with our trendsetting solutions in order to become the largest e-commerce partner for the fashion and lifestyle industry. In our core markets for customer contact management we want to augment our complex service portfolio even more to further consolidate our strong position.

We want to be a reliable partner for our clients at all times, convincing them by top quality, innovative strength and a vision for future trends. As a service provider at eye-to-eye level we want to implement path-breaking concepts together with our clients. By dint of excellent solutions and providing our clients and their private customers with a high added value we want to acquire new large clients, growing continuously.

We do not settle for average growth. Our market position is always aimed at over-proportional growth.

We want our employees to be glad they are contributing to the success of the D+S Group and to participate encouraged by performance-oriented remuneration. We want to be a demanding and supportive employer who uses its strong growth to offer its executives chances for promotion.