mobileview’s merlix platform is the leading SMS/MMS dialogue system in Europe, which maximises the success of Premium SMS services through extensive functions such as profiling and reactivation.

Through the new merlix VMS, mobileview now offers its customers a completely integrated dialogue system for multi-channel support of premium rate voice services.

With merlix VMS, call centre agents can structure conversations actively: The distribution of images and SMS messages, even during the conversation, supports the moderator in making dialogue with customers lively and interesting – and in considerably increasing dwell times. And if the customer ends the conversation, merlix VMS offers the opportunity of simply reactivating them. In addition, merlix VMS's detailed profiling features ensure that customers can be addressed in a more individual and precise manner. So occasional buyers become regular customers!

Simple handling helps moderators: The entire system is operated over the web interface without any additional hardware or software. Even agents without a PC can use important functions like image dispatch.

If you would like to find out more or receive a concrete offer, simply get in touch with us here.