Mainz, January 18th, 2010.  Service telephony specialist dtms puts its sales organisation in the capable hands of Dirk Ebert.

The start of the new year sees Dirk Ebert (43) take on the top sales job at dtms to lead the four sales units of the Mainz-based company, with the sales managers for business customers and sales acqusition, indirect sales and media & entertainment reporting directly to him.  In addition, he will also be in charge of coordinating the internationally oriented sales units of dtms’ sister company mobileview.  Dirk Ebert will continue to coordinate Business Development, his previous area of responsibility, and develop it further.

Dirk Ebert has been with the company for more than 10 years, initially as head of operations and customer service, and then in leading positions in consulting and sales. 

As manager for Business Development, Dirk Ebert had made decisive contributions in identifying and executing strategic projects.  Under his leadership, dtms became an industry partner for D115, the nationwide local authority phone number.  A further milestone in his work in Business Development was the collaboration with the broadband operator Versatel.

Ebert will continue to report to Dr. Christian Kühl, spokesman of the board of dtms, who comments: “Dirk Ebert’s task will be the sustainable development of dtms’ successful sales structures via direct sales and sales partnerships, with the aim of transforming dtms competence and performance into customer advantages and thus strengthening the company’s position in the market.”

As Dirk Ebert says: “The merging of Sales and Business Development guarantees an excellent starting position for dtms in a market that is going through enormous changes.  The idea of integrating strategy and expert solutions is an extremely attractive challenge.”



About dtms – the added-value maker in dialogue with customers:

The world of dtms revolves around telephonic contact with consumers: in companies, call centres and service providers.  Wherever large numbers of calls of whatever kind come in, via landline, mobile phone or Internet, dtms as a telephone logistics company supports professional call management – before, during and after active customer dialogue.  The approach is called Application Service Provision (ASP) which means that dtms provides all distribution, control, evaluation and billing functions for calls in its own Intelligent Network.
dtms is a wholly-owned subsidiary of the Hamburg-based D + S group, one of the biggest solution providers for holistic e-commerce and customer contact management in Germany.

Press contact:

dtms Deutsche Telefon- und Marketing Services GmbH
Renate Neuhierl
Manager Public Relations & Public Affairs
Isaac-Fulda-Allee 5
55124 Mainz
Germany

Phone 0180-30 70 3-150*
Fax 0180-30 70 3-414*
*(0,09 €/Min. aus dem dt. Festnetz, max. 0,42 € aus dem Mobilfunk)