merlix Voice Multimedia System (VMS)

Use merlix VMS to propel your voice service into the multimedia future.
merlix is a Multimedia Messaging Server developed by mobileview – and its integrated dialog system is now the leader throughout Europe.

With the merlix Voice Multimedia System (VMS), the many advantages of merlix can now be transferred to voice services too. merlix VMS enhances voice service functions and can be used via a simple web interface.

merlix VMS offers you active scope for configuration during the call. You extend your dwell times and, what’s more, generate more calls by individually reactivating your existing customers.

With merlix VMS’ intelligent user management, every caller receives optimal service. Extensive functions such as profiling and history management make your services even more successful and ensure a targeted approach to generating and caring for regular customers.

Would you like to know more about merlix VMS? Click here to contact us. We’d be pleased to hear from you.

Benefits for you:

Increased number of calls
Extended dwell times
Optimal generation and care of regular customers
Detailed profiling and extensive Statistics available
Suitable for agents with or without a PC